Dealing With Negative Feedback on eBay

People are drawn to eBay because of its established feedback system. Buyers are initially hesitant to purchase an item online because of the risks involved but as soon as they understand the meaning of the feedback system, they are more confident with their transactions.

All sellers especially those who have been with eBay for many years now have large quantities of feedback to their credit. Feedbacks are supposed to be a buyer’s impartial review on how his/her transaction went through with a particular seller. Is the shipment fast? Is the item received described accurately by the seller? These and other questions are the basis of a seller’s feedback rating. On the contrary, a negative feedback can hurt the sales and credibility of a seller.

Negative feedback in eBay can slow down the business of any seller. Knowing that positive feedback is much more favored than a rating lower than 90, the seller’s success is doomed. In this case, a seller has got to do one important thing and that is to avoid negative feedback at all times. The seller can post on her information or profile page and on the item description that she is willing to negotiate with the buyer should there be any complaints or concerns over the item bought or received. Most buyers are open to negotiations. This will result in a win-win situation for the seller and the customer.

It is up to the seller how she handles negative feedbacks but it is a mistake to harass customers because they left her a negative feedback. She should stick to the facts and point out every complaint a customer has against her by emphasizing that those issues were carefully documented in the item’s description. A seller must make sure that she has proof of the transaction arrangements which were acknowledged by the customer. If indeed a seller made a mistake, she should apologize for it. She should mention that she would have wanted to rectify the situation if only she was given a chance to do so.

Reputation is important in eBay and this is easy to earn as long as a seller maintains the right attitude and professionalism in the way she handles things, be it receiving a positive or a negative feedback.

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The Best Selling Items on eBay

If you are new on eBay, your first question would be what should I sell? eBay has a number of available item categories in which you can choose from. You can browse on its list to see which types are applicable to your lifestyle, your hobbies or what you are passionate about.

Clothing items and electronics are two of the most popular categories in eBay. Fashion is very in demand which is why many people look for alternative options other than buying in boutique shops or in the malls. In eBay, it is not only cheap but hundreds of items are up for bidding. Another hot item in eBay is electronics and this includes radios, DVD players, camcorders, batteries and other accessories, car electronics, GPS systems and even vintage electronics are available. Computers, cameras, cell phones, PDAs, game consoles are also some of the things you can sell in eBay.

Sellers also offer seasonal items which include holiday decorations and cold or hot weather clothing. You can start offering anything that you know will be in demand in the next 2 – 3 months and you’ll find out that early shoppers are very much eager to buy from you.

Whatever it is that you wish to sell, make sure that you can offer it in very competitive prices. eBay shoppers go for good buys but of quality material.

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